COVID 19

Posted June 14th, 2020

We are  delighted to be able to welcome guests back to Poppyland Holiday Cottages

However, the Government is only allowing accommodation businesses to re-open subject to certain conditions being met.  We have been issued with protocols that outline new cleaning and safety requirements. These are to ensure your safety, and that of our staff, and our family.  It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things.

Cleaning will take extra time – because of the Covid-19 risk, we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser.  We also have to change PPE between each room.  This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am).  We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety.

Please Strip your Beds before leaving – Not glamorous, on the last day of your holiday, we know.  However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus.  The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.

Please empty all bins (including bathroom bins) and put into the outside bins.

Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it).  We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups etc in the dishwasher before leaving, not just your breakfast things.

Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages.  This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum.  We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.

If you develop symptoms – Guests showing signs of Covid 19 whilst staying at Poppyland Holiday Cottages are required to go for a test, to book a test call 119 or go to www.nhs.uk/coronavirus   the result of this test must be emailed to myself at poppyland@btinternet.com  If a positive test then the guest must immediately leave if this is reasonably possible. If for any reason that it is not and self-isolation is required to take place a one of Poppyland Holiday Cottages, then all fees for all booking affected by this self-isolation will be borne by the guest.

Shopping– At the moment supermarkets in the area are very busy, it might be advisable to bring a few days supplies with you to save you spending hours queuing. Most of the main supermarkets deliver to the area, postcodes for the cottages are on your directions that have been emailed.

There are lots of small shops, delicatessens in the towns and villages who are set up to welcome customers safely and would appreciate the custom.

Visitor Attractions – most attractions, zoos, parks, Norfolk broads, eateries etc. are now open, however to avoid disappointment it maybe an idea to check and book before you arrive  for your holiday.  Ideas for things to do, Experience Norfolk

We hope that you will have a fabulous holiday.  The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!

Many Thanks

 

Tracy Riches, Poppyland Holiday Cottages, 21 Regent Street, Wickmere, Norfolk, NR11 7ND
Telephone 01263 577473 | stay@poppyland-holiday-cottages.co.uk

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